Thank you for considering Treasured Memories for your Video Montage / Slideshow services. It is our goal and guarantee to provide a quality product that you and your family can enjoy for years to come! If for whatever reason you are not 100% satisfied with the work completed, we will do whatever we can to help resolve any discrepancy. Should there be any corrections or mistakes that you find after the work is completed, we will gladly go back thru and make the necessary corrections and burn a new DVD for you. Please note that the size and quality of the images provided will determine the quality of the output video in HD. While we will do our absolute best to touch up and clean up scanned or digital images, we can not guarantee the quality of each individual image. We will notify you of any potential issue regarding image quality prior to finalizing our work. We are also trained to determine if the photos provided are a problem in the first place but sometimes it is difficult to tell until we have worked with the image(s) in question.

Copyright Liability

Treasured Memories uses the images and music that you supply to us, or royalty-free stock music, to create your slideshow. It is your responsibility to ensure that you are in compliance with all copyright laws. Prior to Treasured Memories performing any work, we will require a signed agreement form stating . that you are authorized to use all photographs and musical works to be used in the creation of your DVD slideshow. This includes providing original (not copied) music or music that you ask us to purchase on your behalf from a legitimate vendor. It also includes hard copies or image files of your photos, slides and documents. You are responsible for all images and music you have selected to be incorporated in your slideshow and that you have the right to use the images and music you supply to us or that you ask us to purchase on your behalf. By agreeing to these terms, you are representing and warranting to Treasured Memories that you have that right, that all images you supply belong to you, that all music CDs you supply belong to you and were purchased by you from a legitimate retail vendor for your own personal in-home use, and that you have obtained any third party permissions that may be necessary to use the images and the music you are supplying or are asking Treasured Memories to purchase on your behalf for your video slideshow. By signing the agreement form, you are also agreeing to indemnify Treasured Memories against any liability that might arise as the result of a claim by any third party that inclusion of the materials ( images and/or music) you supply to us or ask us to purchase on your behalf for use in your video slideshow violates any copyright or other right of any third party. Treasured Memories expressly disclaims any responsibility or liability to any third party arising out of the content of the materials (images and/or music) you supply us or ask us to purchase on your behalf for inclusion in your video slideshow, and you agree to be solely responsible as to any such claim. Treasured Memories assumes no responsibility or liability with respect to any copyright infringements and the customer hereby agrees to assume all responsibility for any and all costs and expenses incurred by Treasured Memories as a result of any legal action or litigation taken against Treasured Memories as a result of an alleged copyright infringement. By requesting the services of Treasured Memories and in the submission of photographs, slides and music to us you are stating that you own the copyright or have expressed permission to use such copyrighted material.

Damage Liability

Under no circumstances shall Treasured Memories be liable for any damages, including but not limited to any direct, indirect, incidental or consequential damages to customers photos (film or digital), slides, videos, music CD's or and other materials including, but not limited to as a result of theft, fire, flood, natural disaster, war, or terrorism. By signing the agreement & purchasing our services, you are agreeing to all terms and conditions contained herein. Treasured Memories shall not be liable for any photos, digital or film, slides, videos, documents, or music while in transit through or in the possession of any mail carrier or courier including but not limited to the U.S. Post Office, Fed Ex, UPS, etc. We will not be liable for any loss, any damage, or any theft of the above mentioned while in transit through or in the possession of any mail carrier or courier. For that reason, we suggest that you consider providing us with a duplicate copy of your photos rather than the original. It is your responsibility to insure the contents of your package by placing them in waterproof packaging and writing the words "DO NOT BEND" clearly on the outside of the package. At the very least make sure you protect your precious photos with the proper packing materials. In addition, it is recommended that you ship your package to us using a reliable and reputable shipping service. We will do the same when sending the final product back to you. With all that said, we have never had any problems with damaged original photos or orders when reasonable care is used in packaging and shipping. While in our care, we will honor your memories and make all reasonable efforts to protect them during the scanning process.

Restrictions

You must be 18 years of age or older to use our services. Treasured Memories does not discriminate against race, creed, sex, or age. We do, however, reserve the right to refuse any work for any reason at any time. Treasured Memories will not accept pornographic material in any form. If sent to us all such material will be destroyed immediately at our discretion and will not be returned. Treasured Memories will not be held liable for any such loss. In addition, for the protection of minors we will disclose any child pornographic material to the proper authorities with all known information of the sender.

Privacy Policy

Treasured Memories will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law.